Feedback, Compliments & Complaints
We always strive to satisfy the needs of the individuals that use our services. However, very occasionally you may feel that we have failed to meet your expectations.
We value all feedback, positive or negative. Complaints are seen as a way for us to review and improve the services we offer. By listening to complaints, mistakes can be resolved quickly and steps taken to ensure that similar problems do not occur in the future.
Complaints may be made in person, by telephone, in writing or by email
When making your complaint, please provide as much detail as possible in terms of your complaint and also, where relevant, an indication of what actions you feel we should take to resolve your complaint.